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24-hour service - contact centre

Highly trained Customer focused team based in each country "Orona local contact centre", providing 24/7/365 Customer support.

Call handling: response time management, resource allocation, workload planning, and entrapment process.

Lift services

Data processing: ensuring contracted response times are met, monitoring call closures, isolated lifts communicated with an established escalation process.

Auto dialer: monitoring system.

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