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Decalogue
Satisfaction
They try to identify my needs They adapt to the features of my work / my project. They ask me my opinion and my degree of satisfaction, which sometimes goes furhter my expectations.
Empathy and proximity
They try to put themselves in my place at all times and in all circumstances. In my dealings with them, I feel respect and attention. It is (a local company which has the support of) a European multinational strongly implanted on the national territory.
Reaching further together
It's their motto and they apply it every day. My projects, my goals and my ambitions are also theirs. Their products and services are of proven quality. They immediately turn any challenge or problem into an opportunity for improvement and retention.
Safety
I am in good hands. I know that their staff, their equipment and processes offer the greatest guarantee of safety for my projects / works. Safety is part of their products and services.
Social responsability
It is a reference in the area of corporate social responsibility. Orona is a member of the Global Compact and updates its report every year. It maintains its ISO 14006 certification and is the first company in the sector to receive Ecodesign certification. In addition, the company allocates part of its profits each year to local projects in the regions where it operates, as well as to projects developed by the MUNDUKIDE Foundation in the Third World.
An Organisation of Professionals
My contacts with various people in the company always result in the same standardized response with a high level of satisfaction. It is a company made up of trained and qualified professionals who show the same type of dedication and commitment in the work they do. They are proud to be a part of ORONA and they show it. They have confidence in themselves and in their organization.
Trust
Their products are known on the market for their reliability. They have gain my trust. Their response and service have been excellent when I needed it the most. I feel I am listened to and assisted.
Ethics and loyalty
Their salesteam are sincere and honest, which is not very common in the industry. They are professional and honest. They are extremely respectful with the application of the law. They make a great effort to create and maintain a long-term relationship and to defend my interests and points of view within their own company, with a special loyalty to me and my company.
Capacity and time of response
They never make you wait. They respond as quickly as possible to my question, despite what it may involve.
Adaptability
Their organization tries their best to solve the problems and needs that I have to face at any time. They make a real effort to adapt and to avoid answering that "it is impossible", although this sometimes implies higher prices and / or longer delays.